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  • What type of refund transfers do you offer?
    Direct Deposit Check GO2bank Fast Cash Advance
  • How much do you charge?
    For detailed information on our service fees, please reach out to us directly via Estimate Form. We aim to provide transparent pricing tailored to your specific tax needs.
  • How long does it take to get my taxes finished?
    The time to complete your taxes varies based on the complexity of your return. We work diligently to ensure accuracy and efficiency.
  • How long does it take to get my refund?
    Refund processing times are determined by the IRS and your states Department of Revenue. You can check the status of your return on the IRS website here.
  • What is the best way to communicate with my preparer?
    We recommend reaching out via email or our websites general inquiry form for quick questions. This ensures a prompt and efficient response. Our Office number 770-696-5478 is also available during office hours but we cannot guarantee immediate contact with your preparer during tax season.
  • Do you E-file?
    Yes, we offer electronic filing (E-file) services to expedite the processing of your tax return.
  • Do you offer "rapid refunds"?
    We do offer Fast Cash Advance as an option for your tax refund transfer. Please contact your tax preparer to check your qualification for this option.
  • When is my return filed?
    We file your return promptly once all necessary information is collected and your tax preparation is complete.
  • Can I get an electronic copy of my tax return?
    Certainly, we provide electronic copies of your tax return for your records.
  • Can I get a copy of my return later?
    Yes, you can request a copy of your return at any time, for up to 3 years prior to the most recently filed tax year. We are obligated by law to keep records for future reference.
  • How long should I keep my tax records?
    It is advisable to retain your tax records for at least three years. This ensures compliance and serves as a reference if needed.
  • What should I do if I receive a notice from the IRS or FTB?
    Contact us immediately. We will assist you in addressing and resolving any notices from the IRS or your states Department of Revenue.
  • Can I just drop off or mail-in my tax information?
    Certainly, you can drop off or mail your tax information to our office if you choose to opt-out of our websites secure drop box folder system. Please ensure all necessary documents are included for accurate processing.
  • I experienced a short sale, foreclosure, or modification involving principal forgiveness. Will I owe taxes on this?
    We recommend discussing your specific situation with our tax professionals for personalized advice on potential tax implications.
  • I filed my tax return on {--------}date, I still have not received my refund.
    Check the status of your refund on the IRS website here. If there are concerns, feel free to contact us for assistance.
  • What if I cannot pay all that I owe in taxes?
    Contact us as soon as possible. We can explore options and work together on a solution, such as setting up a payment plan.
  • Can you help me file back taxes?
    Absolutely, we can assist you in filing back taxes and work towards resolving any outstanding issues. Contact us for personalized guidance via Estimate Form.
  • Can you file for states other than Georgia?
    Yes, we provide tax filing services for various states, not limited to Georgia
  • Can you assist with tax planning for my small business?
    Certainly, we offer tax planning services tailored to small businesses. Let's discuss your business goals and optimize your tax strategy! Contact us via estimate form or general inquiry form to get started.
  • How long will it take for About Your Taxes to contact me after I submit a website form or tax documents?
    After you submit your website form or tax documents, you can expect to hear back from us within an estimated 48 hours. Our team values your time and will do our best to respond as quickly as possible!
  • Do you offer bookkeeping and/or accounting?
    No, unfortunately we no longer offer these services. We do, however , recommend that you check out waveapps.com for free (basic) expense tracking and self-accounting!
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
  • What deductions are specific to Georgia residents?
    We are knowledgeable about Georgia-specific deductions. During your consultation, we will discuss applicable deductions based on your situation.
  • Do I qualify for Georgia's Homestead Exemption?
    We will assess your eligibility for Georgia's Homestead Exemption during the tax preparation process. Feel free to discuss this during your appointment with your tax preparer.
  • How does Georgia treat retirement income for tax purposes?
    Georgia has specific rules regarding the taxation of retirement income. We'll ensure you are aware of the applicable regulations during your tax preparation.
  • Do I need to file a Georgia state tax return if I work remotely for an out-of-state company?
    Yes, we will guide you on filing a Georgia state tax return for remote work situations. It's important to address any multi-state tax implications.
  • Are there any tax incentives for homeowners in Georgia?
    Yes, Georgia offers various tax incentives for homeowners. We'll provide insights on available incentives during your consultation.
  • How can I minimize my tax liability as a Georgia resident?
    During your tax preparation, we will explore strategies to minimize your tax liability, taking advantage of available deductions and credits for Georgia residents.
  • Can you provide guidance on tax credits available in Georgia?
    Absolutely, we will inform you during your consultation about eligible tax credits in Georgia to maximize your tax benefits.
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